Refund policy
Jamming Java Return and Refund Policy
We want to help resolve problems with your coffee order. Please email garygpw@gmail.com with your order number and a description of the issue. Include photographs of the product, label, and packaging when relevant.
No physical coffee returns
For safety and quality reasons, we do not accept physical returns of coffee. Please do not send coffee back to Jamming Java or our fulfillment partner. This does not prevent you from reporting an incorrect or faulty order or exercising your rights under applicable law.
Incorrect order details supplied by the customer
Please check your product selections, grind choice, and shipping address before ordering. If an order must be replaced because you provided incorrect information, you are responsible for the cost of the replacement coffee and shipping. Contact us before placing a replacement order so we can help coordinate it.
Errors by Jamming Java or our fulfillment partner
If our fulfillment partner or we make an error, such as sending the wrong grind or using the wrong label, contact us so we can review and correct the issue. For confirmed fulfillment errors, we will arrange replacement coffee and shipping at no additional cost to you. You will not need to return the coffee.
Carrier problems, package theft, and missing deliveries
If tracking shows a delivery problem, or you believe your package was lost, stolen, or incorrectly delivered, contact us. We will review the situation and discuss available options, which may include a carrier claim or a replacement. Replacement arrangements and any charges will be explained before you agree to proceed. These situations do not automatically qualify for a refund or a free replacement.
Refunds and replacements
The supplier terms on which this policy is based primarily provide for replacements, not an automatic customer money-back guarantee. Refund requests will be reviewed based on the circumstances and your rights under applicable law. Any refund or replacement approval will be communicated by email.
International and bulk orders
Our fulfillment partner does not provide a delivery or replacement guarantee for international orders. Please contact us if an international order has a problem so we can review available options. Bulk orders are supplied on an Ex-Warehouse basis; please contact us before purchasing to confirm shipping responsibilities and the applicable terms.
Your statutory rights
Nothing in this policy limits rights or remedies that cannot be excluded under applicable law.
Contact
Email garygpw@gmail.com for assistance. Please do not send payment card details by email.